State of Idaho hiring Customer Success Specialist - DOPL in Boise, ID | LinkedIn (2024)
Customer Success Specialist - DOPL
State of IdahoBoise, ID
State of Idaho Boise, ID
3 weeks ago
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DescriptionCustomer Success Specialist
Applications will be accepted through 4:59 PM MST on the posting end date.
This Customer Success Specialist position is a great opportunity for a professional who's looking to provide consumer protection and public safety for all Idahoans.
BEST RETIREMENT AVAILABLE IN THE NATION!We have the one of theNation's best state retirement systems(PERSI) that offers alifetime benefit.
EXCELLENT BENEFITS!Generous vacation and sick leaveaccrual beginning as soon as you start
11 paid holidaysper year
Excellent medical, dental and visioninsurance- employee only coverage for PPO $65/month for medical and vision & $11.00/month for dental
Paid parental leave
Multiple savings plans, optional 401K, and optional 457
Basic life insurance for employee and family
Wellness programs
Ongoing training opportunities
An opportunity forstudent loan forgiveness
And more!
Example Of Duties
Provide front-line customer service and multi-tasking functions that may include: greeting visitors and callers, answering questions about licenses and related fees, along with accessing the relevant rules and regulations.
Perform a variety of office support functions such as generating labels, forms, and routine letters; verifying completeness of applications and forms; maintaining record systems.
Process permits, licenses and registrations for customers
Respond in writing to requests for pertinent program information.
Process mail and distribute, prepare Certified Mail and packages.
Upload documents into application portal
Assist customers via in person, phone, email, and mail
Mail out fingerprint cards
Input data from fingerprint cards received
Input results and send reports to licensure team
Follow confidential records management and distribution of documents
Minimum Qualifications
Experience monitoring a records system to identify and correct errors.
Experience researching a variety of sources to resolve problems.
Experience interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments.
Experience entering and retrieving data using a computerized records system.
MQ Specialty
Experience using word processing software to create and modify documents.
Preferred Qualifications
Fluency in speaking Spanish and English
Supplemental InformationHiring managers are continuously considering applications for this position. This job announcement will be closed if the position is filled prior to the closing date.The Division of Occupational and Professional Licenses provides consumer protection and public safety through its regulation of more than 204,000 licensees within 48 Boards and Commissions for the great State of Idaho.
To learn more about the Agency, please visit our website at: dopl.idaho.gov
EEO/ADA/VeteranThe State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.
The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.
Preference may be given to veterans who qualify under state and federal laws and regulations.
Seniority level
Entry level
Employment type
Other
Job function
Other
Industries
Government Administration
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